baji999 Privacy Policy
Your personal information is held with trust. Read this policy to learn in detail how baji999 collects, uses, and keeps your data secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to users of the website and related services ("Platform") operated by baji999. baji999 operates an online gaming and betting platform for users in Bangladesh, offering casino games, sports betting, and other entertainment services.
By registering an account, conducting financial transactions, or using any service on this platform, you are considered to have agreed to the terms described in this policy. You must also read our Terms and Conditions alongside this policy. If you object to any part of this policy, please stop using the platform.
What Types of Information We Collect
baji999 collects various types of information to run the platform properly. The collected information can be grouped into the following categories:
2.1 Information You Provide Directly
When registering an account, the information you provide includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
- Security questions and answers
2.2 Automatically Collected Information
Some information is collected automatically when you use the platform:
- IP address and device identifier information
- Browser type and operating system
- Login time, page visit history, and session duration
- Login and logout records
- Transaction history — deposit and withdrawal details
- Gaming activity data — game types played, bet amounts, and results
2.3 Cookies and Tracking Technologies
baji999 uses cookies and similar tracking technologies to improve platform performance and personalise the user experience. Session cookies maintain your login state, while persistent cookies remember your preferences. Cookies can be managed through your browser settings, though some services may become limited as a result.
Purpose of Data Use
Collected information is used only for specific and lawful purposes. baji999 processes your data for the following reasons:
- Account Management and Identity Verification: Completing the registration process, OTP verification, and ensuring account security.
- Financial Transaction Processing: Completing deposits and withdrawals accurately and maintaining transaction history.
- Service Improvement: Analysing user preferences to improve platform performance and the gaming experience.
- Customer Support: Resolving your queries and providing assistance via live chat and email.
- Promotional Communications: Keeping you informed about bonus offers, promotions, and important updates — if you have given your consent.
- Fraud Prevention and Security: Preventing unauthorised account access, money laundering, and ensuring the overall security of the platform.
- Responsible Gaming Management: Monitoring user gaming behaviour in line with our Responsible Gaming Policy and providing support when needed.
Data Sharing and Disclosure
baji999 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:
4.1 With Service Providers
The minimum necessary information is shared with trusted third parties to provide essential services such as payment gateways, technology services, and customer support. These partners operate under strict confidentiality agreements and may not use the data received for any other purpose.
4.2 Legal Obligations
Information may be provided in response to applicable laws in Bangladesh, court orders, or valid requests from law enforcement agencies. In such cases, we provide only the information required by law.
4.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. In such situations, the terms of this policy will remain in effect and you will be notified in advance.
Data Security Measures
baji999 takes both technical and procedural steps to keep your personal and financial information secure:
- SSL Encryption: All data transmissions are encrypted using SSL technology, which prevents third-party interference during data transfer.
- Data Storage Security: Data stored on servers is kept in an encrypted and access-controlled environment.
- Two-Factor Authentication: OTP-based login verification prevents unauthorised access.
- Security Audits: Regular system audits identify and address security vulnerabilities.
- Staff Training: Staff who have access to user data are trained in data protection practices.
However, it is not possible to make data transmission over the internet completely secure. We make every effort to ensure maximum protection, but baji999 will not be liable for any security breach that is outside our control.
Data Retention Period
baji999 retains your information only for as long as necessary to fulfil the purpose for which it was collected. The following policy is followed:
6.1 Active Account Data
All information is retained while your account remains active. Once you request account closure, the process of deleting your data begins.
6.2 Financial Transaction Records
Financial transaction data is retained for a set period due to legal obligations and audit requirements, even after an account is closed.
6.3 Inactive Accounts
Data from long-inactive accounts is cleared periodically in line with our data retention policy, unless there is a legal obligation to retain it.
User Rights
Every user registered on the baji999 platform has the following rights regarding their own data:
- Right of Access: The right to know the details of information stored in your account.
- Right to Rectification: The right to request correction of inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data in certain circumstances — though some data may need to be retained due to legal obligations.
- Opt-Out from Promotional Communications: The right to opt out of marketing emails or notifications at any time.
- Right to Object to Data Processing: The right to object to the processing of your data for specific purposes.
- Data Portability: The right to request your data in a structured format.
To exercise these rights, contact us through our customer service channels. We always provide support in Bengali and English via 24/7 live chat and email. For more details, visit our FAQ page, where questions about data rights are answered.
Protection of Minors' Data
baji999's services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during registration. If we learn that a minor has created an account, that account will be closed immediately and the collected data will be deleted.
If a parent or guardian suspects that their child is using this platform, please contact customer service immediately.
International Data Transfers
baji999 may use international technology infrastructure, which means your data may be stored or processed on servers outside Bangladesh. Regardless of where your data is held, the security standards described in this policy are maintained and transferred data is protected to the same level of security.
Policy Changes and Updates
baji999 reserves the right to amend or update this privacy policy at any time. If significant changes are made, you will be notified by email or through the platform. Continuing to use the platform after an updated policy is published means you are considered to have agreed to the changes. We therefore recommend checking this page regularly.
Contact Information
For any questions, concerns, or requests relating to your data under this privacy policy, please contact our customer service team:
Customer Service Contact
- Live Chat: 24/7 direct chat support
- Email: [email protected]
- Language: Support is available in both Bengali and English
To learn more about us, visit our About page, which covers baji999's core values and service details.